This incident has been resolved. We have observed that success rates are returning to normal levels, and affected connections are syncing successfully.
Incident Summary
Description: We identified an issue with Amazon Ads connections that caused syncs to fail with a 'operationTimestamp' NullPointerException.
Timeline: This issue began on 18-05-2026 04:49 AM UTC and was resolved on 18-05-2026 08:08 AM UTC.
Cause: A recent change related to Operations Consolidation introduced a regression, causing a null pointer exception and resulting in sync failures for affected Amazon Ads connectors.
Resolution: We reverted the change that was causing the issue, after which syncs started succeeding.
Posted May 18, 2026 - 08:38 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 18, 2026 - 07:45 UTC
Identified
The issue has been identified and we are working to resolve it.
Posted May 18, 2026 - 07:05 UTC
This incident affected: Marketing connectors (Amazon Ads).
