3rd Party: Amplitude connector syncs failing with "Socket timeout occurred"
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue for Amplitude which resulted in syncs failing with a "Socket timeout occurred during communication with your Amplitude source" error.
Timeline:
This issue began on May 23rd at 08:40 UTC and was resolved on May 23rd at 19:30 UTC.
Cause:
The root cause was determined to be lag within Amplitude's Export API. For more details, please see: https://status.amplitude.com/incidents/6x3d62tbhw54
Resolution:
Fivetran deployed a hotfix to increase the timeout interval and the API lag was also resolved from Amplitude.
Incident Summary
Description:
We identified an issue for Amplitude which resulted in syncs failing with a "Socket timeout occurred during communication with your Amplitude source" error.
Timeline:
This issue began on May 23rd at 08:40 UTC and was resolved on May 23rd at 19:30 UTC.
Cause:
The root cause was determined to be lag within Amplitude's Export API. For more details, please see: https://status.amplitude.com/incidents/6x3d62tbhw54
Resolution:
Fivetran deployed a hotfix to increase the timeout interval and the API lag was also resolved from Amplitude.
Monitoring
We have deployed a fix for this issue: the timeout interval has been increased to allow the Amplitude source more time to correctly respond.
We will continue to monitor all affected connectors until they resume their normal sync functionality.
We will continue to monitor all affected connectors until they resume their normal sync functionality.
Identified
We have identified an issue where Amplitude connectors are failing with a "Socket timeout occurred during communication with your Amplitude source" exception.
We are currently investigating in more detail and will provide additional updates accordingly.
We are currently investigating in more detail and will provide additional updates accordingly.
This incident affected: Event connectors (Amplitude).