Fivetran: Facebook Ads connectors are observing incomplete syncs due to "java.lang.NullPointerException".

Incident Report for Fivetran

Resolved

Incident Summary

Description:

Facebook Ads connectors were observing incomplete syncs due to an exception.

Cause:
We identified that a recent change to the connector code causing the connectors to mark incomplete syncs due to an exception.

Resolution:
We have reverted the changes successfully and syncs are back to normal.

Timeline:  9:00 AM UTC - 3:00 PM UTC

Posted Sep 20, 2025 - 17:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 20, 2025 - 12:39 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Sep 20, 2025 - 12:15 UTC

This incident affected: Marketing connectors (Facebook Ads).