3rd Party: Some endpoints in Outreach connectors are failing with the error "HTTP 301 Moved Permanently"

Incident Report for Fivetran

Resolved

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
Starting June 23, 2025, Outreach connectors were failing with the error "HTTP 301 Moved Permanently".

Timeline:
Incident Start Time: June 23, 12:45 (UTC+0)
Incident End Time: June 23, 18:20 (UTC+0)

Cause:
The URLs in response on the Outreach side for multiple endpoints were changed to start with http:// instead of https://

Resolution:
We made the required code changes to use https:// instead of http://

Posted Jun 23, 2025 - 19:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 23, 2025 - 18:25 UTC

Update

We have contacted the Outreach support team to understand the reason for these errors in the selected endpoints.

Posted Jun 23, 2025 - 13:29 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Jun 23, 2025 - 13:25 UTC

This incident affected: Sales connectors (Outreach).