3rd Party: Apple Search Ads: Syncs failing from "Unknown Error Occurred" due to 503 Service Unavailabe
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue with Apple Search Ads connector failing with 503 Errors which resulted in sync failures.
Timeline:
This issue began on Aug 15 at 21:55 UTC and was resolved on Aug 17 at 9:30 AM UTC.
Cause:
Due to third party service unavailability
Resolution:
This seems to have been resolved on Apple's end, and the connections are now syncing successfully
Incident Summary
Description:
We identified an issue with Apple Search Ads connector failing with 503 Errors which resulted in sync failures.
Timeline:
This issue began on Aug 15 at 21:55 UTC and was resolved on Aug 17 at 9:30 AM UTC.
Cause:
Due to third party service unavailability
Resolution:
This seems to have been resolved on Apple's end, and the connections are now syncing successfully
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Our team is working with the Apple support team to investigate.
Update
We’ve reached out to the Apple support team to investigate the 503 response being returned from their endpoint.
Identified
The Apple Search Ads API is returning "503 Service Temporarily Unavailable" when making requests.
We are working to identify the cause of the failures.
We are working to identify the cause of the failures.