3rd Party: Twilio Connectors Failing With Error Status Code 503

Incident Report for Fivetran

Resolved

Description:
We identified an issue with the Twilio Connector, which resulted in syncs failing with an error:
```
{call=java.lang.RuntimeException: {"code": 20503, "message": "Service is unavailable. Please try again", "more_info": "https://www.twilio.com/docs/errors/20503", "status": 503}
```

Timeline:
This issue began on Sept 21st at 07:47 UTC and was resolved on Sept 21st at 09:57 UTC.

Cause:
This issue appears to have been caused by an error on the Twilio API. The error information returned by the Twilio API indicates that this is an error from Twilio that is service unavailable.

Resolution:
As per our Connectors, Twilio resolved this issue by Sept 21st at 09:57 UTC.

Posted Sep 21, 2024 - 07:00 UTC