Multiple connector services were failing with HTTP 5xx errors

Incident Report for Fivetran

Resolved

Description:
Customers may have experienced sync failures across some connectors during the incident window.

Timeline:
The issue began on July 18 at 14:58 UTC and was resolved on July 18 at 15:34 UTC

Root Cause:
The internal service responsible for processing connector syncs was partially unavailable, which prevented it from handling requests successfully. At the same time, we also encountered issues with the GCP network, resulting in multiple errors.

Resolution:
The affected services were restored, and all impacted syncs resumed normal operation.

Posted Jul 18, 2025 - 16:30 UTC