Iterable Connectors Impacted by NullPointerException

Incident Report for Fivetran

Resolved

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
We identified an issue for Iterable connectors which resulted in syncs failing with a NullPointerException error while trying to load standard config.

Timeline:
This issue began on March 26 at 10:00 PM UTC and was resolved on March 27 at 4:00 AM UTC.

Cause:
NullPointerException while trying to load standard config.

Resolution:
Hotfix was merged to handle the case when the null object was passed.

Posted Mar 26, 2025 - 22:00 UTC