Fivetran: Some connections to Managed Data Lake Service destinations are failing syncs with an "Unable to process: Failed to get subscoped credentials" error
Incident
Report for Fivetran
Resolved
Incident Summary
Description:
We identified an issue for Managed Data Lake Service destinations, which resulted in some syncs to fail with the error message “Unable to process: Failed to get subscoped credentials”.
Timeline:
This issue began on May 5th at 03:09 UTC and was resolved on May 5th at 23:43 UTC.
Cause:
Fivetran’s resources used to operate Managed Data Lake Service destinations performed a credential rotation process. This process did not properly assign new credentials to some of these resources, which caused sync failures.
Resolution:
The affected resources were restarted to allow the new credentials to be used.
Description:
We identified an issue for Managed Data Lake Service destinations, which resulted in some syncs to fail with the error message “Unable to process: Failed to get subscoped credentials”.
Timeline:
This issue began on May 5th at 03:09 UTC and was resolved on May 5th at 23:43 UTC.
Cause:
Fivetran’s resources used to operate Managed Data Lake Service destinations performed a credential rotation process. This process did not properly assign new credentials to some of these resources, which caused sync failures.
Resolution:
The affected resources were restarted to allow the new credentials to be used.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Systems (Destinations).