3rd Party: Some Qualtrics Connectors Experiencing Sync Failures with the Error 'Unable to Connect to SAP Qualtrics'
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue for Qualtrics which resulted in syncs failing with "Uh oh! We were unable to connect to SAP Qualtrics server using your Credentials. Error : HTTP 403 Forbidden": error.
Timeline:
This issue began on 2025-08-06 at 01:00 UTC and was resolved on 2025-08-06 at 18:30 UTC.
Cause:
There was an issue from the Qualtrics side; we were receiving 403 Forbidden Exception intermittently for a few API endpoints.
Resolution:
We have mitigated the issue on our end and contacted Qualtrics support to investigate further. We will update the incident summary once we receive more information from them.
Incident Summary
Description:
We identified an issue for Qualtrics which resulted in syncs failing with "Uh oh! We were unable to connect to SAP Qualtrics server using your Credentials. Error : HTTP 403 Forbidden": error.
Timeline:
This issue began on 2025-08-06 at 01:00 UTC and was resolved on 2025-08-06 at 18:30 UTC.
Cause:
There was an issue from the Qualtrics side; we were receiving 403 Forbidden Exception intermittently for a few API endpoints.
Resolution:
We have mitigated the issue on our end and contacted Qualtrics support to investigate further. We will update the incident summary once we receive more information from them.
Monitoring
We have deployed a fix for this issue.
We will continue to monitor all affected connectors until they resume their normal sync functionality.
We will continue to monitor all affected connectors until they resume their normal sync functionality.
Identified
We have identified an issue where some of the Qualtrics connectors are failing with a "Uh oh! We were unable to connect to SAP Qualtrics server using your Credentials. Error : HTTP 403 Forbidden" exception. We are currently investigating in more detail and will provide additional updates accordingly.
This incident affected: Support connectors (Qualtrics).