3rd Party: Multiple Impact Connections are failing with 500 Error

Incident Report for Fivetran

Resolved

This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.

Incident Summary
Description:
We identified an issue with the impact connector, which resulted in syncs failing with a 500 error.

Timeline:
This issue began on 2025-11-20 at 00:49 AM UTC and was resolved on 2025-11-20 at 04:00 AM UTC.

Cause:
The errors are caused by the CONTACT endpoint returning a 500 status ("Internal server error. Please retry later.").

Resolution:
The source has resolved the issue. All connectors are now syncing successfully.
Posted Nov 20, 2025 - 05:59 UTC

Monitoring

The Impact team has resolved the issue, and all connectors are syncing as expected. We've reached out to Impact for additional details.
Posted Nov 20, 2025 - 03:50 UTC

Identified

The issue has been identified and we are working to resolve it.
Posted Nov 20, 2025 - 03:25 UTC
This incident affected: Systems (General Services).