Fivetran: Multiple Oracle Connections Failing With "ORA-00942: table or view does not exist" Error
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels, and affected connections are syncing successfully.
Incident Summary
Description:
We identified an issue with Oracle connections, which resulted in syncs failing with a 'ORA-00942: table or view does not exist' error.
Timeline:
This issue began on February 18th, at around 5:45 AM UTC and was resolved on February 18th, at around 8:45 AM UTC
Cause:
Recent code changes initiated queries to the sys.tabpart$ system table. Consequently, since the required grant was missing, all subsequent connection syncs resulted in failure.
Resolution:
We have restored connection sync stability by reverting a recent code change. All systems are now operating normally.
Incident Summary
Description:
We identified an issue with Oracle connections, which resulted in syncs failing with a 'ORA-00942: table or view does not exist' error.
Timeline:
This issue began on February 18th, at around 5:45 AM UTC and was resolved on February 18th, at around 8:45 AM UTC
Cause:
Recent code changes initiated queries to the sys.tabpart$ system table. Consequently, since the required grant was missing, all subsequent connection syncs resulted in failure.
Resolution:
We have restored connection sync stability by reverting a recent code change. All systems are now operating normally.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Database connectors (Oracle, Oracle EBS, Oracle RDS).