This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary Description: We identified an issue with a few connector sync schedules, which resulted in delayed connectors.
Timeline: This issue began on 25/02/2025 at 18:00 UTC and was resolved on 01/03/2025 at 10:35 UTC.
Cause: There was an internal issue with the scheduler because of which the syncs were failing to be scheduled.
Resolution: The engineering team deployed a hotfix and now the issue has been resolved.
Posted Feb 28, 2025 - 22:36 UTC
Update
We have identified an issue where connectors are getting delayed. We are currently investigating in more detail and will provide additional updates accordingly.
Posted Feb 28, 2025 - 21:35 UTC
Identified
The issue has been identified and we are working to resolve it.
Posted Feb 28, 2025 - 20:42 UTC
This incident affected: Systems (General Services).
