3rd Party: Amazon Selling Partner Connection syncs are failing with 500 Internal Server Error
Incident
Report for Fivetran
Resolved
This incident has been resolved. We observed that syncs have recovered and are completing successfully without further failures.
Incident Summary
Description:
We identified an issue with Amazon Selling Partner connections where syncs were failing with 500 Internal Server Error.
Timeline:
This issue began on 2026-04-28 at 17:39:00 UTC and was resolved on 2026-04-28 at 19:38:00 UTC.
Cause:
The failures were caused by a source-side outage in the Amazon Selling Partner API, resulting in 500 Internal Server Error responses.
Resolution:
No action was taken from our end. The issue was resolved on the source side, and syncs recovered automatically.
Incident Summary
Description:
We identified an issue with Amazon Selling Partner connections where syncs were failing with 500 Internal Server Error.
Timeline:
This issue began on 2026-04-28 at 17:39:00 UTC and was resolved on 2026-04-28 at 19:38:00 UTC.
Cause:
The failures were caused by a source-side outage in the Amazon Selling Partner API, resulting in 500 Internal Server Error responses.
Resolution:
No action was taken from our end. The issue was resolved on the source side, and syncs recovered automatically.
Monitoring
The connections are recovering and we are currently monitoring the syncs.
Update
We are currently seeing an increase in 500 Internal Server Error responses due to degraded performance in the Amazon Selling Partner API, as indicated on their status page. This is a third-party issue on ASP's side, and we are continuing to monitor the connections.
ASP Status Page: https://sellercentral.amazon.com/sp-api-status
ASP Status Page: https://sellercentral.amazon.com/sp-api-status
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Sales connectors (Amazon Selling Partner).