3rd Party: Amazon Selling Partner connectors are failing with “Remote host terminated the handshake” and “Broken pipe” exceptions

Incident Report for Fivetran

Resolved

This incident has been resolved.

Posted Jan 12, 2024 - 06:28 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 12, 2024 - 04:18 UTC

Update

We have raised a Bug Report with Amazon Support. The number of sync failures is still decreasing, but some connectors may still experience sync failures.

Posted Jan 11, 2024 - 21:53 UTC

Update

We are seeing a dip in failures.

Our engineering team are still investigating the root cause of the issue.

Posted Jan 11, 2024 - 16:54 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Jan 11, 2024 - 13:33 UTC

This incident affected: Sales connectors (Amazon Selling Partner).