This incident has been resolved. We have observed that instance rates are returning to normal levels, and affected connectors are syncing successfully.
Incident Summary Description: We identified an issue for Ada, which resulted in syncs failing for the /conversation endpoint
Timeline: This issue began on 27-01-2026 at 19:00 UTC and was resolved on 28-01-2026 at 04:00 UTC.
Cause: The source has changed the datetime format without prior notice.
Resolution: We have updated the date format to align with the source-side change.
Posted Jan 28, 2026 - 05:12 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 28, 2026 - 04:20 UTC
Identified
The fix has been deployed, and we are monitoring the connection syncs.
Posted Jan 28, 2026 - 03:10 UTC
Monitoring
We’ve implemented a fix and are actively rolling it out. We’ll provide another update once deployment is complete.
Posted Jan 28, 2026 - 02:15 UTC
Identified
The issue has been identified and we are working to resolve it.
