Fivetran: All Fivetran HVA Connection syncs in Azure regions are delayed
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that affected HVA connections are running at the scheduled frequency and syncing successfully.
Incident Summary
Description:
We have identified an issue with HVA connections; syncs were not starting and were getting delayed in Azure regions.
Timeline:
This issue began on 27 Nov 03:00 PM UTC and was resolved on 27 Nov 06:15 PM UTC
Cause:
The issue was caused by a problem with one of our network configurations affecting access to the Azure Image Registry.
Resolution:
The configuration has been corrected across all Azure regions, and connections are now returning to normal.
Incident Summary
Description:
We have identified an issue with HVA connections; syncs were not starting and were getting delayed in Azure regions.
Timeline:
This issue began on 27 Nov 03:00 PM UTC and was resolved on 27 Nov 06:15 PM UTC
Cause:
The issue was caused by a problem with one of our network configurations affecting access to the Azure Image Registry.
Resolution:
The configuration has been corrected across all Azure regions, and connections are now returning to normal.
Update
The fix has resolved the issue, and connections are now recovering. We will continue to monitor.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We have identified that syncs for multiple HVA connectors in Azure regions are getting delayed, and we are working to resolve it.
Identified
The issue has been identified, and we are working to resolve it.
This incident affected: Database connectors (High-Volume Agent Oracle, High Volume Agent Db2 for i, High-Volume Agent SQL Server, HVA SAP ECC on Oracle, HVA SAP ECC on Oracle with NetWeaver, High-Volume Agent SAP ECC on Db2 for i, HVA SAP ECC on SQL Server).