Email connectors not syncing any data from the collected attachments

Incident Report for Fivetran

Resolved

We have resolved this incident.

Posted Oct 18, 2021 - 19:27 UTC

Update

We restored the service and are currently working on ingesting the attachments that were not previously ingested.

Posted Oct 18, 2021 - 16:39 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2021 - 16:30 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 18, 2021 - 11:34 UTC

Update

The files sent after 3:30 PM UTC on 15 Oct, have been collected by the connector but the data has not been synced to the warehouse.

We are working on a code fix to restore the service as well as ingest the previously sent attachments.

Posted Oct 18, 2021 - 07:56 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Oct 18, 2021 - 07:54 UTC

This incident affected: Connectors (Files).