3rd Party: Delay in scheduling syncs for some connections running in multiple regions
Incident
Report for Fivetran
Resolved
This incident has been resolved, and we have observed that affected connections are now syncing successfully.
Incident Summary
Description:
We have identified an issue where multiple connection services are experiencing sync delays across multiple regions.
Timeline:
This issue began on December 19th at 11:15 UTC and was resolved on December 19th at 14:21 UTC.
Cause:
Our scheduling system experienced an issue that prevented workloads from being scheduled correctly.
Resolution:
We identified and resolved the issue on our end. Once resolved, normal scheduling behaviour was restored across affected connectors.
Incident Summary
Description:
We have identified an issue where multiple connection services are experiencing sync delays across multiple regions.
Timeline:
This issue began on December 19th at 11:15 UTC and was resolved on December 19th at 14:21 UTC.
Cause:
Our scheduling system experienced an issue that prevented workloads from being scheduled correctly.
Resolution:
We identified and resolved the issue on our end. Once resolved, normal scheduling behaviour was restored across affected connectors.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
The issue has been identified and a fix is being implemented.
Update
We have engaged the third-party provider responsible for this component, and they are actively investigating the issue.
Investigating
We are currently investigating this issue.