Fivetran: Anaplan: Can't modify the "Sync Specific Exports" field in the setup form
Incident
Report for Fivetran
Resolved
Incident Summary
Description:
We identified an issue when users modify the "Sync Specific Exports" field in the Anaplan setup form, which results in a "serviceAccessContext is null" exception. This issue has also resulted in an empty list displaying in the setup form when the "Sync Specific Exports" has been selected.
Timeline:
This issue began on May 21st at 19:03 UTC and was resolved on May 22nd at 07:11 UTC.
Cause:
The issue occurred due to a recent change deployed for the Anaplan connection
Resolution:
We have deployed a hotfix to roll back the changes that resulted in the Anaplan setup form issue.
Description:
We identified an issue when users modify the "Sync Specific Exports" field in the Anaplan setup form, which results in a "serviceAccessContext is null" exception. This issue has also resulted in an empty list displaying in the setup form when the "Sync Specific Exports" has been selected.
Timeline:
This issue began on May 21st at 19:03 UTC and was resolved on May 22nd at 07:11 UTC.
Cause:
The issue occurred due to a recent change deployed for the Anaplan connection
Resolution:
We have deployed a hotfix to roll back the changes that resulted in the Anaplan setup form issue.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Engineering is continuing to work on fixing the issue that customers are facing in the setup form
Update
We are in the process of deploying a hotfix to roll back changes that have resulted in the Anaplan setup form issues.
Update
We identified an issue when users modify the "Sync Specific Exports" field in the Anaplan setup form, which results in a "serviceAccessContext is null" exception. This issue has also resulted in an empty list displaying in the setup form when the "Sync Specific Exports" has been selected.
This issue has not impacted existing syncs, which are continuing to complete successfully.
This issue has not impacted existing syncs, which are continuing to complete successfully.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Finance connectors (Anaplan).