This incident has been resolved. We have observed that failure rates have returned to normal levels and affected connectors are syncing successfully.
Posted Jan 03, 2024 - 17:32 UTC
Monitoring
We have now deployed the fix for the "Incompatible metric (total_interactions) with the media" error.
We will continue to monitor all affected connectors until they resume their normal sync functionality.
Posted Jan 03, 2024 - 16:23 UTC
Update
Our engineering team have prepared the fix for the "Incompatible metric (total_interactions) with the media" error.
The fix will be deployed shortly and we will monitor affected connectors.
Posted Jan 03, 2024 - 14:43 UTC
Update
A fix has been deployed to exclude the deprecated fields. This has resolved the initial sync error.
However, we are seeing another error causing the sync failure: "Failure: error: {message:'(#100) Incompatible metric (total_interactions) with the media'"