Fivetran: Asana connector sync failing with Cannot read field "gid" error
Incident
Report for Fivetran
Resolved
We've resolved the issue. We have observed that instance rates are returning to normal levels, and affected connectors are syncing successfully.
Incident Summary:
Asana connector sync failing with Cannot read field "gid" error
Description:
Starting June 20, 2025, Asana connector sync failing with the following error
Cannot read field "gid" because the return value of "com.fivetran.integrations.asana.model.Story$Heart.user()" is null
Timeline:
Incident Start time: 2025-06-20 5:15 UTC Incident End time: 2025-06-20 10:35 UTC
Cause:
The issue was triggered by a recent update that introduced an edge case where certain conditions were not being handled as expected, resulting in an error.
Resolution:
We’ve implemented an additional validation check to handle this scenario gracefully and prevent the error from occurring in the future.
Incident Summary:
Asana connector sync failing with Cannot read field "gid" error
Description:
Starting June 20, 2025, Asana connector sync failing with the following error
Cannot read field "gid" because the return value of "com.fivetran.integrations.asana.model.Story$Heart.user()" is null
Timeline:
Incident Start time: 2025-06-20 5:15 UTC Incident End time: 2025-06-20 10:35 UTC
Cause:
The issue was triggered by a recent update that introduced an edge case where certain conditions were not being handled as expected, resulting in an error.
Resolution:
We’ve implemented an additional validation check to handle this scenario gracefully and prevent the error from occurring in the future.
Monitoring
Our engineering team has raised a hotfix for the issue, which has been deployed successfully. We will continue to monitor the connector syncs
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Productivity connectors (Asana).