3rd Party: ActiveCampaign Connections failing with – /api/3/contacts Returning 500 Errors
Incident
Report for Fivetran
Resolved
Incident Summary
Description:
The /api/3/contacts endpoint in ActiveCampaign was returning repeated 500 server errors, causing syncs to fail.
Timeline:
This issue began on November 13 at 20:30 UTC and was resolved on November 14 at 01:30 UTC.
Cause:
The /api/3/contacts endpoint in ActiveCampaign returned repeated 500 server errors.
Resolution:
We implemented internal logic in our connector to skip the /api/3/contacts endpoint when it returns a 500 error. This allows other endpoints to continue syncing without interruption and enables the connector to complete successful syncs.
Description:
The /api/3/contacts endpoint in ActiveCampaign was returning repeated 500 server errors, causing syncs to fail.
Timeline:
This issue began on November 13 at 20:30 UTC and was resolved on November 14 at 01:30 UTC.
Cause:
The /api/3/contacts endpoint in ActiveCampaign returned repeated 500 server errors.
Resolution:
We implemented internal logic in our connector to skip the /api/3/contacts endpoint when it returns a 500 error. This allows other endpoints to continue syncing without interruption and enables the connector to complete successful syncs.
Monitoring
A fix has been implemented, and we are monitoring the results.
Update
The /api/3/contacts endpoint in ActiveCampaign is currently returning repeated 500 server errors, which is preventing successful syncs. This issue originates from ActiveCampaign, and we are actively working on a fix.
In parallel, we are contacting ActiveCampaign to investigate the root cause of these sudden server errors.
In parallel, we are contacting ActiveCampaign to investigate the root cause of these sudden server errors.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Marketing connectors (ActiveCampaign).