Fivetran: Sync failures/reschedules encountered for the connectors

Incident Report for Fivetran

Resolved

Description:
On October 3rd, a service rollout was initiated that caused a temporary issue affecting the sync processes in all regions. This issue disrupted connections to our central database, resulting in sync failures and sync reschedules. The affected syncs failed/were rescheduled initially but should be completed in subsequent runs.

Timeline:
This issue began on October 3rd at 00:00 and was resolved on October 3rd at 1:00 UTC.

Cause:
This happened due to a service rollout, which broke the connection to our central database.

Resolution:
The issue in the service rollout was promptly identified and rectified.

Posted Oct 03, 2024 - 00:00 UTC