Some Criteo Connections are failing with 'Failed to Upsert Additional Attributes for Creative' Error
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue impacting Criteo connections, which resulted in syncs failing with the following error:
"Failed to upsert additional attributes for creative"
Timeline:
This issue began on 2026-03-10 at 15:15 UTC and was resolved on 2026-03-10 at 21:12 UTC.
Cause:
The issue occurred when the source returned "unknown" attribute types for certain creatives, resulting in sync failures.
Resolution:
A fix has been implemented to skip the problematic attribute types.
Incident Summary
Description:
We identified an issue impacting Criteo connections, which resulted in syncs failing with the following error:
"Failed to upsert additional attributes for creative"
Timeline:
This issue began on 2026-03-10 at 15:15 UTC and was resolved on 2026-03-10 at 21:12 UTC.
Cause:
The issue occurred when the source returned "unknown" attribute types for certain creatives, resulting in sync failures.
Resolution:
A fix has been implemented to skip the problematic attribute types.
Update
Connector syncs are currently failing due to an unknown creative type format returned by the source API. Our team is actively working on a hotfix to treat this as a warning instead of causing sync failures.
We will share another update once the fix has been deployed.
We will share another update once the fix has been deployed.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Marketing connectors (Criteo).