3rd Party: Pinterest Ads Connections Failing Due to Upstream API Issues
Incident
Report for Fivetran
Resolved
Incident Summary
Description:
We identified an issue where Pinterest Ads connections experienced report failures due to upstream API errors.
Timeline:
The issue began on February 9 at 23:50 UTC and was resolved on February 11 at 00:50 UTC.
Cause:
The failures were caused by errors returned from the upstream Pinterest Ads API during report requests.
Resolution:
A hotfix was deployed to skip the affected endpoints and restore successful syncs. We are continuing to work with Pinterest to address the underlying API issue.
Description:
We identified an issue where Pinterest Ads connections experienced report failures due to upstream API errors.
Timeline:
The issue began on February 9 at 23:50 UTC and was resolved on February 11 at 00:50 UTC.
Cause:
The failures were caused by errors returned from the upstream Pinterest Ads API during report requests.
Resolution:
A hotfix was deployed to skip the affected endpoints and restore successful syncs. We are continuing to work with Pinterest to address the underlying API issue.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Pinterest Ads connections are experiencing report failures due to upstream API errors. A hotfix has been deployed to bypass the affected endpoints, and we are working with Pinterest support while continuing to closely monitor connections.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Marketing connectors (Pinterest Ads).