3rd Party: Few Facebook Ads Connections Failing Due to 500 Internal Server and Socket Connection Errors
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue for Facebook Ads connectors which resulted in syncs failing with 500 Internal Server and Socket Connection Errors.
Timeline:
This issue began on 2025-07-28 at 9:52 AM UTC and was resolved at 2025-07-28 at 3:18 PM UTC.
Cause:
The /advideos endpoint from the Facebook API started returning 500 Internal Server errors.
Resolution:
A fix was implemented to handle the 500 errors and the number of retries on socket connection errors was increased.
Incident Summary
Description:
We identified an issue for Facebook Ads connectors which resulted in syncs failing with 500 Internal Server and Socket Connection Errors.
Timeline:
This issue began on 2025-07-28 at 9:52 AM UTC and was resolved at 2025-07-28 at 3:18 PM UTC.
Cause:
The /advideos endpoint from the Facebook API started returning 500 Internal Server errors.
Resolution:
A fix was implemented to handle the 500 errors and the number of retries on socket connection errors was increased.
Monitoring
A fix has been implemented, and we are currently monitoring the results.
Update
We are currently encountering issues with the /advideos endpoint. The source is returning a 500 Internal Server Error along with socket connection errors when requests are made. Our team has implemented a fix to handle the 500 error and has increased the retry attempts for socket connection errors
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Marketing connectors (Facebook Ads).