3rd Party: Amazon Selling Partner Connection syncs are failing with 500 Internal Server Error
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connections are syncing successfully.
Incident Summary
Description:
We identified an issue with Amazon Selling Partners connection, which resulted in syncs failing with "HTTP 500 Internal Server Error"
Timeline:
This issue began on 2026-05-08 01:00 UTC and was resolved on 2026-05-08 08:00 UTC.
Cause:
The issue was caused by the third-party, Orders endpoint failed with "HTTP 500 Internal Server Error" . due to degraded performance in the Amazon Selling Partner API, as indicated on their status page.
Resolution:
The issue was automatically resolved from the third-party side without any intervention from the Fivetran end.
Incident Summary
Description:
We identified an issue with Amazon Selling Partners connection, which resulted in syncs failing with "HTTP 500 Internal Server Error"
Timeline:
This issue began on 2026-05-08 01:00 UTC and was resolved on 2026-05-08 08:00 UTC.
Cause:
The issue was caused by the third-party, Orders endpoint failed with "HTTP 500 Internal Server Error" . due to degraded performance in the Amazon Selling Partner API, as indicated on their status page.
Resolution:
The issue was automatically resolved from the third-party side without any intervention from the Fivetran end.
Monitoring
Connection syncs are succeeding, and we continue to monitor the connections closely.
Update
Syncs continue to fail due to the issue on ASP’s side. We are continuing to monitor the connections.
Update
Syncs are failing with 500 Internal Server Error due to degraded performance in the Amazon Selling Partner API, as indicated on their status page. This is a third-party issue on ASP's side, and we are continuing to monitor the connections.
ASP Status Page: https://sellercentral.amazon.com/sp-api-status
ASP Status Page: https://sellercentral.amazon.com/sp-api-status
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Sales connectors (Amazon Selling Partner).