The temporary solution has been successfully deployed. Connectors that we have been monitoring are now incrementing successfully. We are marking this incident as resolved.
Posted May 05, 2021 - 01:45 UTC
Monitoring
A fix has been implemented. We are currently monitoring the results.
Posted May 04, 2021 - 22:04 UTC
Identified
The issue has been identified with the /insights endpoint of Instagram Business API which fails with a status code code 1. This translates to `Possibly a temporary issue due to downtime. Wait and retry the operation.` and can confirm this since some of the connectors have started succeeding. We are working on a temporary solution to skip this endpoint to allow the connector to sync without any errors.
Posted May 04, 2021 - 09:17 UTC
Investigating
Instagram business connectors are failing with the following exception: "Cannot decrease the count of metrics per request below 1 , Metrics: [online_followers]." We are currently investigating this.
