Big Commerce connectors failing with "The value for field date_modified is invalid"

Incident Report for Fivetran

Resolved

We have confirmed that incremental syncs are again succeeding and running as expected.

Posted Oct 19, 2023 - 20:34 UTC

Monitoring

We have completed the rolled back and syncs are beginning to succeed. We will continue to monitor.

Posted Oct 19, 2023 - 19:50 UTC

Update

We have identified an issue with our Big Commerce connectors where syncs are currently failing due to a recent change that we made to the date_modified field. We are working on reverting this change now.

Posted Oct 19, 2023 - 18:58 UTC

Identified

The issue has been identified and we are working to resolve it.

Posted Oct 19, 2023 - 18:48 UTC

This incident affected: Sales connectors (Big Commerce).