Increased Sync Times for Fivetran Platform Connections That Have Metadata Sharing Enabled

Incident Report for Fivetran

Resolved

Description:
We identified an issue of increased sync times for the Fivetran Platform connections that have Metadata Sharing enabled.

Timeline:
This issue began on March 3rd at 05:00 UTC and was resolved on March 3rd at 12pm UTC.

Cause:
After a recent deployment, internal queries carried out by the Fivetran Platform Connector resulted in delays in query execution for multiple Customer Connections, thus causing delays in the sync times.

Resolution:
We reverted the recent deployment that was identified to have caused the issue. Careful consideration will be taken before the same update is deployed again.

Posted Mar 03, 2025 - 05:00 UTC