3rd Party: Ramp connections are failing with "403 Forbidden" error
Incident
Report for Fivetran
Resolved
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue with Ramp connections, which resulted in sync failures with a 403 Forbidden error.
Timeline:
This issue began on Jan 7, 2026, at 22:30 UTC and was resolved on Jan 8, 2026, at 08:40 UTC.
Cause:
Multiple endpoints (including Bill, Purchase Order, Business Entity, Vendor, Merchant, spend_program, and limits) require specific permissions to sync. A recent third-party change caused missing-permission errors to return a 403 Forbidden instead of a 400 Bad Request for these endpoints. This change bypassed the existing logic, resulting in connection sync failures.
Resolution:
We have implemented a fix to address the 403 Forbidden errors.
Incident Summary
Description:
We identified an issue with Ramp connections, which resulted in sync failures with a 403 Forbidden error.
Timeline:
This issue began on Jan 7, 2026, at 22:30 UTC and was resolved on Jan 8, 2026, at 08:40 UTC.
Cause:
Multiple endpoints (including Bill, Purchase Order, Business Entity, Vendor, Merchant, spend_program, and limits) require specific permissions to sync. A recent third-party change caused missing-permission errors to return a 403 Forbidden instead of a 400 Bad Request for these endpoints. This change bypassed the existing logic, resulting in connection sync failures.
Resolution:
We have implemented a fix to address the 403 Forbidden errors.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We are now observing 403 Forbidden errors on the spend_program and limits endpoints, in addition to the previously impacted endpoints. The issue is consistent with a scope-related insufficient permissions error.
We are working on a hotfix to extend the fix to include these endpoints, handle the 403 Forbidden error, and fix the issue.
We are working on a hotfix to extend the fix to include these endpoints, handle the 403 Forbidden error, and fix the issue.
Monitoring
The hotfix has been deployed successfully. We are monitoring the connector syncs now.
Update
A hotfix has been created and is currently being deployed
Update
Multiple endpoints (including Bill, Purchase Order, Business Entity, Vendor, and Merchant) require specific permissions to sync. A recent third-party change caused missing-permission errors to return a 403 Forbidden instead of a 400 Bad Request. This change bypassed the existing skip logic, resulting in connection sync failures.
We are working on a hotfix to handle the 403 Forbidden error to fix the issue.
We are working on a hotfix to handle the 403 Forbidden error to fix the issue.
Identified
The issue has been identified and we are working to resolve it.
This incident affected: Finance connectors (Ramp).