Fivetran: Connection syncs encountering error "io.grpc.StatusRuntimeException: DEADLINE_EXCEEDED"
Incident
Report for Fivetran
Resolved
The affected connections have resumed syncing successfully.
Incident Summary
Description:
An issue was identified with multiple types of connectors, where syncs would reschedule or fail with an "io.grpc.StatusRuntimeException: DEADLINE_EXCEEDED: ClientCall started after CallOptions deadline was exceeded" error.
Timeline:
The incident began on 2025-10-03 at 16:00 UTC and was resolved on 2025-10-04 at 00:45 UTC.
Cause:
Sync errors occurred when connections reached a timeout with Fivetran servers.
Resolution:
A fix was deployed to remove the timeout and restore expected behavior. Affected connections should succeed on the next attempt, requiring no manual intervention.
Incident Summary
Description:
An issue was identified with multiple types of connectors, where syncs would reschedule or fail with an "io.grpc.StatusRuntimeException: DEADLINE_EXCEEDED: ClientCall started after CallOptions deadline was exceeded" error.
Timeline:
The incident began on 2025-10-03 at 16:00 UTC and was resolved on 2025-10-04 at 00:45 UTC.
Cause:
Sync errors occurred when connections reached a timeout with Fivetran servers.
Resolution:
A fix was deployed to remove the timeout and restore expected behavior. Affected connections should succeed on the next attempt, requiring no manual intervention.
Update
We are continuing to monitor for any further issues.
Monitoring
We have deployed a fix for this issue by removing the 30 minute timeout.
We will continue to monitor all affected connectors until they resume their normal sync functionality.
We will continue to monitor all affected connectors until they resume their normal sync functionality.
Update
The requests to Fivetran server started failing with a timeout.
As the result, the connectors were failing or rescheduling even after successful extraction/processing/loading.
As the result, the connectors were failing or rescheduling even after successful extraction/processing/loading.
Identified
Beginning at 16:00 UTC, some connection syncs started rescheduling or failing with the following error:
"io.grpc.StatusRuntimeException: DEADLINE_EXCEEDED: ClientCall started after CallOptions deadline was exceeded"
"io.grpc.StatusRuntimeException: DEADLINE_EXCEEDED: ClientCall started after CallOptions deadline was exceeded"
This incident affected: Systems (General Services).