Resolved -
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue impacting Hubspot connections, which resulted in syncs failing with the following error:
"Failed to sync 1 endpoint(s) with error: {email_campaign=java.lang.NullPointerException: Cannot invoke <>"
Timeline:
This issue began on 2026-03-03 at 18:00 UTC and was resolved on 2026-02-25 at 22:00 UTC.
Cause:
This was determined to be caused by a change in connector sync behavior.
Resolution:
The changes to the sync strategy have been reverted and connections are now syncing successfully.
Mar 3, 22:20 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 3, 22:05 UTC
Update -
We have identified the root cause of the issue: recent changes to the HubSpot connector introduced a NullPointerException in the email_campaign object, resulting in sync failures, and we are actively working on a hotfix to resolve it.
Mar 3, 19:52 UTC
Identified -
The issue has been identified and we are working to resolve it.
Mar 3, 18:25 UTC