Resolved -
This incident has been resolved. We have observed that instance rates are returning to normal levels and affected connectors are syncing successfully.
Incident Summary
Description:
We identified an issue with Ramp connections, which resulted in sync failures with a 403 Forbidden error.
Timeline:
This issue began on Jan 7, 2026, at 22:30 UTC and was resolved on Jan 8, 2026, at 08:40 UTC.
Cause:
Multiple endpoints (including Bill, Purchase Order, Business Entity, Vendor, Merchant, spend_program, and limits) require specific permissions to sync. A recent third-party change caused missing-permission errors to return a 403 Forbidden instead of a 400 Bad Request for these endpoints. This change bypassed the existing logic, resulting in connection sync failures.
Resolution:
We have implemented a fix to address the 403 Forbidden errors.
Jan 8, 10:45 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 8, 10:20 UTC
Identified -
We are now observing 403 Forbidden errors on the spend_program and limits endpoints, in addition to the previously impacted endpoints. The issue is consistent with a scope-related insufficient permissions error.
We are working on a hotfix to extend the fix to include these endpoints, handle the 403 Forbidden error, and fix the issue.
Jan 8, 08:40 UTC
Monitoring -
The hotfix has been deployed successfully. We are monitoring the connector syncs now.
Jan 8, 06:13 UTC
Update -
A hotfix has been created and is currently being deployed
Jan 8, 05:36 UTC
Update -
Multiple endpoints (including Bill, Purchase Order, Business Entity, Vendor, and Merchant) require specific permissions to sync. A recent third-party change caused missing-permission errors to return a 403 Forbidden instead of a 400 Bad Request. This change bypassed the existing skip logic, resulting in connection sync failures.
We are working on a hotfix to handle the 403 Forbidden error to fix the issue.
Jan 8, 03:20 UTC
Identified -
The issue has been identified and we are working to resolve it.
Jan 8, 03:05 UTC