3rd Party: Some Qualtrics Connectors Experiencing Sync Failures with the Error 'Unable to Connect to SAP Qualtrics'
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Update - We are continuing to observe improvement in sync success rates for impacted Qualtrics connectors. Over the last 3 hours, Failure rates have been reduced.
Our team remains actively engaged in monitoring all affected connectors to ensure stability.
Aug 08, 2025 - 03:57 UTC
Our team remains actively engaged in monitoring all affected connectors to ensure stability.
Aug 08, 2025 - 03:57 UTC
Monitoring - We have deployed a fix for this issue.
We will continue to monitor all affected connectors until they resume their normal sync functionality.
Aug 07, 2025 - 19:50 UTC
We will continue to monitor all affected connectors until they resume their normal sync functionality.
Aug 07, 2025 - 19:50 UTC
Update - Our IP address has been blocked by Akamai, the content delivery network used by Qualtrics. We are in active communication with the Qualtrics team to expedite a resolution to this issue.
Aug 07, 2025 - 14:19 UTC
Aug 07, 2025 - 14:19 UTC
Identified - We are observing continued issues with the directory_contacts endpoint in SAP Qualtrics affecting some connectors. Specifically, we are:
Receiving 403 Forbidden errors when calling the directories/directoryId/contacts endpoint. This appears to be a source-side issue, and we have reached out to Qualtrics support.
We are actively following up with Qualtrics and continuing our internal investigation.
Aug 07, 2025 - 07:40 UTC
Receiving 403 Forbidden errors when calling the directories/directoryId/contacts endpoint. This appears to be a source-side issue, and we have reached out to Qualtrics support.
We are actively following up with Qualtrics and continuing our internal investigation.
Aug 07, 2025 - 07:40 UTC
Investigating - We have identified an issue where some of the Qualtrics connectors are failing with a "Uh oh! We were unable to connect to SAP Qualtrics server using your Credentials.
Error : HTTP 403 Forbidden" exception. We are currently investigating in more detail and will provide additional updates accordingly.
Aug 07, 2025 - 07:32 UTC
Error : HTTP 403 Forbidden" exception. We are currently investigating in more detail and will provide additional updates accordingly.
Aug 07, 2025 - 07:32 UTC
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